Providing mentorship, strategy and guidance to support teams to ensure optimal performance of deployed systems.
Deploying an enhanced leak survey iOS application to GPS track leaks, reduce risk profiles and automate the surveying process.
Delivered an industry leading Esri Utility Networks – ArcGIS Pro Geographic Information SystemGISGeographic Information System (GISGISGeographic Information System) platform on the Azure cloud for 13 water, gas and electric utilities serving over 1 million customer connections.
Developed the strategy, business case, financials and led the $27 Million Network Design and Operations Program of the Customer First Transformation Initiative which includes delivery of the GIS, Design Estimation Tool and Advanced Distribution Management System (ADMSADMSAdvanced Distribution Management System).
Project scope includes:
consolidation of 13 multijurisdictional and disparate GIS systems to a single per commodity, cloud based solution with a new network data model
replacement of three standalone outage management solutions with a singular ADMS with advanced electrical grid analytical capabilities
implementation of graphical work design to gas and electric utilities
integration to enterprise engineering and mobile solutions
vendor and contract management including service agreements and SOWs
leak surveying, damage assessment, dig safe, and mobile applications.
Regular interaction with senior executives through leading steering committee meetings
Implemented a digitization strategy which resulted in minimal loss of productivity to migrate all active project work to fully remote due to the COVID-19 pandemic.
First large widescale project implementation of Office365, SharePoint and MS Teams.
Led the renewal of our GIS vendor contract which resulted in the first engineering and operations enterprise level consolidation of contract which resulted in lower overall cost while expanding the program, contractual protection around data privacy, and provisions for cloud GIS usage.
Worked cohesively with project managers and specialists to analyze, report, and track the $8.5 million GIS program.
Implemented the first largescale utility grade cloud GIS platform for water, gas and electric utilities supporting over 1 million customers
Providing mentorship, strategy and guidance to support teams to ensure optimal performance of deployed systems.
Co-lectured at the DistribuTECH conference: Disruption! – Technology that will change the utility business model and how to prepare for it.
Presented at Schneider Electric’s LINK Conference, entitled: “Building Four Utilities in Two Years”.
Utility (water, gas, electric)
Deploying an enhanced gas leak survey iOS application to GPS track leaks, reduce risk profiles and automate the surveying process.
Strong understanding of Meter to Cash (collections processes), Customer facing operations, Service Orders, back office record updating, procurement), Operations (mapping, Financial, Regulatory (inputs in filings, allocation models.
Provided empirical proof of functionality and subject matter expertise on a revised billing algorithm that recovers unrealized profits related to levelized budget billing.
Developed the GIS/ADMS corporate strategy which included roadmap, cost, business case, RFP, and technology selection.
Demonstrated a safety-first mindset by chairing the Health and Safety Committee.
Business case, RFP development, project execution and close out on a $1.2 million leak survey program (VeroTrack) which resulted in a net 20% reduction of leak surveying time and cost.
Utilized the Liberty Utilities Gas Operations manual and regional regulatory requirements to implement a standard business process around leak surveying.
Analyzed 175 power generators, using technical and electricity market rules.
Created vital restoration diagrams for the control room that dynamically displayed emergency electricity restoration paths for SCADASCADASupervisory Control and Data Acquisition systems and updated over 50 electrical SCADA diagrams.
Supported the real-time network model builds of Ontario’s Electrical Grid.
Technical
Lead an issue resolution team that discovered an active, persistent, and distributed cyberattack on production Azure cloud Citrix system, led to zero data loss and system penetration
Involved analyzing real-time symptomatic inputs from business teams
Engagement of IT network, server, application teams
Provided management a staffing analysis on the operational nature of the service desk.
Initialized the operational merging of the Service Desk with an acquired utility (Empire District), including reporting, processes and automation.
Utilized operational metrics to develop the operations improvement roadmap including Service Level Agreements and management dashboards.
Led employee engagement sessions which outlined methods that the IT department can undertake to improve employee engagement.
Implemented an earned-value algorithm to project financial data which assisted management in resource planning and portfolio analysis.
Developed a portfolio analysis tool which analyzed approximately 1100 projects.
Produced project forecasts, accruals, and variance reports for stakeholder approvals using SAP modules.
Was integral to the year-end resource and budget development planning process by representing GIS team interests throughout divisional financial planning exercises.
Led the quality assurance team responsible for testing the Microsoft Dynamics Enterprise Resource Planning system including the core financial reporting, accounting and inventory modules, customer management (Cogsdale), work management (Key2Act, Quadra) and all ERPERPEnterprise Resource Planning integrations (Clarity, Management Reporter, Schneider Electric ArcFM/Responder).
Developed the IT ERP applications QAQAQuality Assurance framework.
Created and implemented the testing strategy for the ERP system including assessment of resources, environments and estimations of level of testing effort.
Led the user acceptance testing team of 70 individuals.
Liaised the requirements of 30 stakeholders across the APUC organization.
Held a multifaceted role during the transition process of four acquired utilities.
Applied standardization, project planning, and quality assurance principles to the on-boarding process of over 20 water, gas and electric utility projects related to engineering and operations including GIS (ESRI/ArcFM), Design (Schneider Electric’s Designer), OMSOMSOutage Management System (Responder), AVLS (Track Star), Work Management (Key2Act) and Leak Surveying Management (VeroTrack).
Designed process improvements that resulted in ticket response time reduction by over 90% from peak values.
Implemented a Python based cross-regional ticket dispatching system that reduced the age of unassigned tickets from a peak of 85 days to up to 5 days.
Reduced monthly reporting timelines by 75% through the implementation of process automation.
Positions Held
Manager of Transformation, Enterprise Asset Management (EAMEAMEnterprise Asset Management), May 2018 – Current
Manager of Engineering and Operations, June 2017 – May 2018
Sr. IT Operations Analyst, July 2016 – June 2017
Quality Assurance Lead – Enterprise Resource Planning Upgrade, October 2015 – July 2016
Quality Assurance Analyst – Engineering and Operations, July 2012 – October 2015
Project Controls, August – December, 2011
Geographic Information Systems Business Analyst, August – December, 2010
Power System Analyst, May – August, 2009, January – April, 2010
Education
Bachelors of Applied Science with an Option in Management Sciences, Honors Electrical Engineering
Professional Engineers of Ontario – PEng. Licensed